Only if you make your reservation on our website:
The best daily rates and promotions are available on-line eleven months in advance. Please contact us directly if you need to book any room beyond this period.
The reception staff were friendly and helpful. Nothing was too much effort. They had a smile and a laugh for everyone and liked to share a joke. But also they were helpful with knowledge of the city.Karen G, TripAdvisor
Guaranteed reservation and deposit
CUSTOMER PERSONAL DATA PROTECTION CHARTER
Because we consider you as an important customer, our first priority is to offer you exceptional times and stays.
Your complete satisfaction and confidence in K9 Residence are absolutely essential to us.
That's why, as part of our commitment to meeting your expectations, we have set up a customer privacy protection policy. This Charter formalizes our commitments to you and describes how K9 Residence uses your personal data.
The main rules applicable within the K9 Residence are founded on seven principles.
"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name, surname) or indirectly (e.g. email address, telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
This Personal Data Protection Charter forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Charter.
3. k9 residence’s SEVEN PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
The seven principles below are applicable within the K9 Residence:
For any questions concerning the seven principles of K9 Residence Data Protection, please contact the Data Privacy department whose details appear in the clause "Access and modification".
4. SCOPE OF APPLICATION
This Charter applies:
To all K9 Residence reservation websites, including http://www.k9residence.com Although our customer privacy protection policies cannot be imposed on our franchised hotels, K9 Residence will do its utmost to promote the seven principles set out in this Charter so that our franchises comply with the applicable laws in relation to the processing of your personal data.
5. WHAT PERSONAL DATA IS COLLECTED?
At various times, we will be obliged to ask you, as an K9 Residence customer, for information about you and/or members of your family, such as:
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet). If such data is sent, you can contact the Data Privacy department ("Access and modification" clause) to arrange for this information to be deleted.
We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.
Moreover, depending on applicable local laws, other information could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies. We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service, such as a specific diet.
In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of sensitive information.
Personal data may be collected on a variety of occasions, including:
7. FOR WHAT PURPOSES?
We collect your personal data for the purposes of:
8. CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DATA
Within the K9 Residence, in order to offer you the best service, we can share your personal data and give access to authorized personnel from the Group, including:
With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:
Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
9. PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS
For the purposes set out in Clause 7 of this Charter, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection.
Consequently, in addition to implementation of this Charter, K9 Residence employs appropriate measures to ensure secure transfer of your personal data to an K9 Residence entity or to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected.
Other than those that are required to carry out your reservation, dataflows to countries having different levels of personal data protection are regulated by standard contractual manager-to-subcontractor clauses defined by the European Commission. Dataflows to the United States are made to entities that belong to Safe Harbor.
10. DATA SECURITY
K9 residence takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).
When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.
These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.
1. Why have a cookies policy?
With a view to provide information and ensure transparency, K9 Residence established this policy so that you can learn more about:
2. What is a cookie?
Cookies and other similar tracers are packets of data used by servers to send status information to a user's browser and return status information to the original server through this same browser.
The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.
There are different types of cookies:
Cookies strictly necessary for browsing the K9 Residence Website and the ability to use all of their features, and intended in particular to:
Cookies for features intended in particular to:
Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with K9 Residence Website (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.
Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.
Affiliate cookies identify the third-party website that redirected a visitor to K9 residence Website.
Social network cookies, set by third parties, allow you to share your opinion about and content from K9 Residence Website on social networks (for example, the "Share" or "Like" application buttons for social networks).
The social network applications on K9 Residence Website as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on K9 Residence Website, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.
We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.
The installation of certain cookies is subject to your consent. Also, when you first visit the K9 Residence Website, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.
This process is supported by means of an information banner on the home page of the K9 Residence Website, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.
You can change your mind at any time using the various methods described in section "Deleting and/or blocking cookies".